Shipping policy
SHIPPING
Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be handled on the next business day. All shipments are dispatched from Germany.
DELIVERY TIMES & RATES
Germany: €6.90 · 2–4 business days
European Union: €15.00 · 3–8 business days
International: €25.00 - €35.00 · 3–10 business days
Shipping costs are calculated and displayed at checkout.
DUTIES & TAXES
For deliveries outside the European Union, customs duties and local taxes may apply.
These charges are not included in the order total and remain the responsibility of the recipient.
La Foresta cannot be held responsible for delays resulting from customs procedures.
RETURNS
We hope you will love your La Foresta piece.
If you wish to return your order, you may do so within fourteen days of delivery, provided the item is unworn, unused and returned in its original condition and packaging.
To initiate a return of a La Foresta product, please contact us at returns@laforesta.de including your order number and the item you wish to return.
For any returns or exchanges related to FLABELUS products, please contact us at hola@flabelus.com. Customers can request returns or exchanges within the return period specified on La Foresta’s website. Exchange shipping cost is 8€ and return shipping cost 12€ (for Europe).
Returns must be approved prior to dispatch. Items sent without prior authorization cannot be accepted.
Returns should be sent to:
La Foresta GmbH
Reichsweg 19
52068 Aachen
Germany
RETURN SHIPPING
Customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service.
DAMAGES
Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, kindly contact us immediately so that we may resolve the issue.
REFUNDS
Once your return has been received and inspected, we will notify you.
If approved, the refund will be issued to the original method of payment within fourteen days.
RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us:
La Foresta GmbH
Reichsweg 19
52068 Aachen
Germany
E-mail: hello@laforesta.de
by means of a clear statement (for example, an email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and at the latest within fourteen days from the day on which we are informed about your decision.
We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods.
You must return the goods without undue delay and in any event no later than fourteen days from the day on which you inform us about your withdrawal.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.